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Shoeszoo

FAQ

Q:  What is the difference between cow leather shoes and sheep leather shoes?
A: The cow leather baby shoes are more durable and soft, other famous brand like robeez and bobux are also using cow leather.  Most other brands use sheep leather.


Q: Why your soft sole baby shoes are so cheap?
A: We are the manufacturer of these soft sole baby shoes, there is no middle man.


Q: Do your company do the custom making?
A: For some simple designs, we can do the custom making. And we can also do the custom making for sizes.  For example, some babies’ feet are of different sizes, if they have clubfoot. Right now, custom making is available only for cow leather shoes.


Q: Do you ship to Russia?
A: Yes, we ship worldwide.


Q: Do you combine shipping?
A: Yes, the combine shipping is $1 for each additional pair.


Q: Do you sell wholesale?
A: We sell wholesale, please email us for details.


Q: Do you run co-op?
A: Yes, we run coop, please email us for details.


Q: Do you plan to make some soft sole shoes for adults?
A: We are planning to make these soft sole shoes for adults, especially for women, it will take some time.


Q: Can I wash these soft sole baby shoes in washing-machine? 
A: Yes, you can also wash these shoes by hand with soap or detergent, and air dry.


Q: I did not receive my order, already 15 days, is it normal?
A: Sometimes Canada post delays the shipping, there are about 20% delay and 1% missing during the delivery. Please do not worry, the shipping insurance is included. If you can not get them within 30 days, please email us.


Q: I bought 4 pairs, but only received 1 pair?
A: These shoes were shipped in 2 packages at the same time, you will receive others soon.


Q: How long can I receive these soft sole baby shoes?
A: Usually it takes about 7-15 days to Europe, 5-10 days to USA and 20-30 days to Russia, Brazil.


Q: May I send a cheque ?
A: We do not accept cheque now, you may pay by credit card or paypal.


Q: Do you accept bank transfer?
A: We do not accept bank transfer, because the bank charges $10-30 for the transaction.


Q: Do you have a discount?
A: If you buy 2 pairs or more, you will get 5% off.

Q: Is the leather safe?
A: The leather is tested by Intertek:

TOXIC ELEMENTS ANALYSIS
AS PER EUROPEAN STANDARD ON SAFETY OF TOYS EN71 PART 3 : 1994 AND AMENDMENT A1 : 2000 AND AC : 2002, ACID EXTRACTION METHOD WAS USED AND TOXIC ELEMENTS CONTENT WERE DETERMINED BY INDUCTIVELY COUPLED ARGON PLASMA SPECTROMETRY.

 

RESULT IN mg/kg  

LIMIT mg/kg

SOL. BARIUM (Ba)          

 

1000

SOL. LEAD (Pb)   

<5

90

SOL. CADMIUM (Cd)

<5

75

SOL. ANTIMONY (Sb)

<5

60

SOL. SELENIUM (Se)      

<5

500

SOL. CHROMIUM (Cr)

<5

60

SOL. MERCURY (Hg)       

<5

60

SOL. ARSENIC (As)

<2.5

25

SOL. = SOLUBLE
< = LESS THAN
mg/kg = MILLIGRAM PER KILOGRAM