FAQ

Q:  What is the difference between cow leather shoes and sheep leather shoes?
A: The cow leather baby shoes are more durable and soft, brands such as Robeez and Bobux tend to use cow leather.  Most other brands use sheep leather.


Q: Why your soft sole baby shoes are so cheap?
A: We are the manufacturer of these soft sole baby shoes, there is no middle man or retail markup.


Q: Do you ship to my country?
A: Yes, we ship worldwide, for free!

Q: Do you sell wholesale?
A: We sell wholesale, please email us for details at shoeszoo@shoeszoo.com


Q: Do you run co-op?
A: Yes, we run coop, please email us for detail at shoeszoo@shoeszoo.com


Q: How do I wash my baby shoes?
A: Please refer to https://www.shoeszoo.com/safety-care/ for instructions


Q: I did not receive my order!
A: Please refer to https://www.shoeszoo.com/free-shipping/ for details regarding shipping


Q: I bought 4 pairs, but only received 1 pair?
A: These shoes were shipped in 2 packages at the same time, you will receive others soon.


Q: How long can I receive these soft sole baby shoes?
A: Please refer to https://www.shoeszoo.com/free-shipping/ for details regarding shipping.


Q: May I send a cheque?
A: We do not accept cheque now, you may pay by credit card or paypal.


Q: Do you accept bank transfer?
A: We do not accept bank transfer, because the bank charges $10-30 for the transaction.


Q: Do you have a discount?
A: If you buy 2 pairs or more, you will get 5% off.

Q: Is the leather safe?
A: The leather is tested by Intertek:

TOXIC ELEMENTS ANALYSIS
AS PER EUROPEAN STANDARD ON SAFETY OF TOYS EN71 PART 3 : 1994 AND AMENDMENT A1 : 2000 AND AC : 2002, ACID EXTRACTION METHOD WAS USED AND TOXIC ELEMENTS CONTENT WERE DETERMINED BY INDUCTIVELY COUPLED ARGON PLASMA SPECTROMETRY.

 

RESULT IN mg/kg  

LIMIT mg/kg

SOL. BARIUM (Ba)          

 

1000

SOL. LEAD (Pb)   

<5

90

SOL. CADMIUM (Cd)

<5

75

SOL. ANTIMONY (Sb)

<5

60

SOL. SELENIUM (Se)      

<5

500

SOL. CHROMIUM (Cr)

<5

60

SOL. MERCURY (Hg)       

<5

60

SOL. ARSENIC (As)

<2.5

25

SOL. = SOLUBLE
< = LESS THAN
mg/kg = MILLIGRAM PER KILOGRAM